Terms & Conditions

You must be at least 13 years old, or the age of majority in your jurisdiction, to use the Platform.

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

• Free Accounts: Limited to profile creation.
• Paid Accounts: Include full Backstage access, such as tips, requests, live set lists, gig promotion, booking tools, and vanity URLs.
• Downgrades: Downgrading removes access to Backstage features and forfeits your vanity URL.

• Artists retain full discretion over what they perform. Requests are not guaranteed.
• Tips and requests are always non-refundable.
• Payments are processed by third-party providers; RQST is not liable for errors or issues.

• Subscriptions auto-renew until canceled.
• You may cancel at any time, but charges already incurred are non-refundable.
• Downgrading removes access to paid features immediately.

• Subscription fees are non-refundable.
• Tips and requests are final.
• No refunds are issued if your account is terminated due to violations of these Terms.

• All chargebacks and disputes are handled through Polar.sh, Venmo, or PayPal.
• RQST is not responsible for mediating such disputes.
• Accounts with excessive chargebacks may be suspended or terminated.

RQST does not guarantee that any request will be fulfilled. Artists retain discretion in choosing what to perform.

Artists retain ownership of their content but grant RQST the right to display it within the Platform. Artists are solely responsible for ensuring content legality.

Artists are solely responsible for copyright compliance. RQST is not liable for copyright claims related to artist content.

You may not engage in harassment, spam, fraud, or any misuse of the Platform. Prohibited activities include, but are not limited to:

• Harassment, bullying, or threatening behavior toward other users
• Spam, unsolicited messages, or automated bulk communications
• Fraudulent transactions, chargebacks, or payment disputes made in bad faith
• Impersonation of other users, artists, or entities
• Uploading malicious code, viruses, or harmful content
• Attempting to gain unauthorized access to accounts or systems
• Violating any applicable laws or regulations

Violations of these prohibitions may result in immediate account suspension or termination, forfeiture of any fees paid, and potential legal action.

The RQST name, logo, and Platform design are the property of RQST. Unauthorized use is prohibited.

The Platform is provided “as is” without warranties of any kind.

RQST is not liable for indirect, incidental, or consequential damages.

We may suspend or terminate accounts for violations of these Terms.

These Terms are governed by the laws of the State of Ohio, United States.

We may offer a one-time 7-day free trial of Backstage features. Vanity URLs are excluded. Trials convert to paid subscriptions unless canceled.

We may issue promotional codes. These are non-transferable, may not be resold, and may be revoked if misused.

• Affiliates earn $5 per new paid account referred.
• Referrals qualify only after the referred account completes two successful monthly payments.
• Payouts are released once the affiliate balance reaches $25 or more.
• Fraudulent or spammy activity voids commissions.

We may update these Terms periodically. Continued use constitutes acceptance.

Email: hello@rqst.live

Address: 752 North State St. #104, Westerville, OH 43082

The Platform uses real-time communication services to provide live status updates, requests, and set lists. Connection status and real-time functionality are dependent on third-party services and network conditions. RQST does not guarantee uninterrupted real-time service availability, and connection issues may occur. You acknowledge that real-time features may experience delays, interruptions, or failures beyond our control.

Email verification is required to create and maintain an account on the Platform. Unverified accounts may have restricted access to certain features. You are responsible for maintaining a valid, accessible email address associated with your account. If you are unable to verify your email or access your account email, your account may be suspended or terminated.

QR codes generated through the Platform are intended for legitimate use by artists to direct fans to their profiles. Misuse of QR codes, including but not limited to unauthorized modification, distribution for fraudulent purposes, or use in violation of these Terms, may result in immediate account termination. Artists are responsible for the appropriate use and distribution of their QR codes.

The Platform is available globally, subject to local laws and regulations. We reserve the right to restrict access to the Platform in certain jurisdictions where prohibited by law. By using the Platform, you represent that you are not located in a jurisdiction where use of the Platform would be illegal or prohibited.

The Platform is provided “as available” and “as is.” We do not guarantee that the Platform will be available at all times or that it will be free from errors, interruptions, or downtime. We may perform maintenance, updates, or modifications that temporarily affect Platform availability. RQST is not liable for any losses or damages resulting from Platform unavailability or interruptions.

RQST reserves the right to review, moderate, and remove any content that violates these Terms or is otherwise objectionable. We may take action including content removal, account warnings, temporary suspension, or permanent termination. Our content moderation decisions are final. Examples of content that may be removed include, but are not limited to, content that is illegal, harmful, threatening, abusive, defamatory, or infringes on intellectual property rights.

If you are located in the European Economic Area (EEA), United Kingdom, or California, you have certain rights regarding your personal data:

• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete data.
• Right to Erasure: You may request deletion of your personal data, subject to legal obligations.
• Right to Data Portability: You may request transfer of your data to another service provider.
• Right to Object: You may object to processing of your personal data for certain purposes.
• Right to Restrict Processing: You may request limitation of how we process your data.

To exercise these rights, contact us at hello@rqst.live. We process your data based on contractual necessity, legitimate interests, and consent where applicable. We will respond to your requests within 30 days, or as required by applicable law.

The Platform is operated from the United States. If you access the Platform from outside the United States, you acknowledge that your data may be transferred to, stored, and processed in the United States. By using the Platform, you consent to such transfer and processing. These Terms are governed by the laws of the State of Ohio, United States, without regard to conflict of law principles. Any disputes arising from these Terms or your use of the Platform shall be resolved in the courts of Ohio, United States, unless otherwise required by applicable law in your jurisdiction.

Artists may opt in to receive occasional marketing communications from RQST, including product updates, onboarding resources, and feature tips. Opting in is voluntary and does not affect access to the Platform. We only send marketing messages when you explicitly grant consent through in-product forms such as checkout or feedback submissions.

Marketing emails are delivered through our processor Brevo (formerly Sendinblue). When you opt in, we share your email address and optional name information with Brevo solely to deliver those communications. We do not sell, rent, or otherwise broker your mailing list data.

You can unsubscribe at any time using the links in each email or by contacting hello@rqst.live. Opting out of marketing emails does not affect transactional or account-related communications that are required to provide the service.